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Terms and Conditions

Introduction


Welcome to https://www.buildpro.com.pk, also hereby known as “we", "us" or "BuildPro". These are the terms and conditions ("Terms") governing your access and use of the BuildPro website ("Site") along with its related sub-domains, sites, mobile app, services, and tools. By using the Site, you hereby accept these terms and conditions and represent that you agree to comply with these Terms.

The Site reserves the right to change, modify, add, or remove portions of these Terms at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. By using https://www.buildpro.com.pk (‘Site’) you agree to the following policies and other terms and conditions.

Product Delivery Policy


o Your order is of the highest value for us. We make our best effort to ensure that your ordered product(s) reaches your destination as soon as possible. Once your order is placed, you will receive a confirmation call from us to verify the placed order as per availability / pricing of product(s) and to initiate the delivery process. Once your order is confirmed by phone call, you will also get confirmation intimation through SMS / email.
o Once your order is confirmed, it will be delivered to your given address within the next seven (7) working days anywhere in Pakistan, depending upon your location (delivery charges vary).
o For all easily shippable items, we will deliver the items at our earliest. Any BuildPro personnel shall not be held responsible if the attempted delivery fails due to any of the reasons mentioned below:

• Non availability of recipient at the delivery address.
• Invalid delivery address.
• Wrong order placed online at the time of checking out or confirming order.
• Delays due to the city/country’s law and order situation.
• Any act of nature, vandalism or strikes.

o We start the shipping process as soon as we get the confirmation of order. So, if you want to cancel or modify any order, please inform our sales department immediately.
o A credit amount will stand against the customer if online payment has been made before cancellation of an order, which can be used later. In case of reimbursement, online bank charges will be applicable.

Kindly contact us at Karachi: 021- 35156092/35156093, Lahore: 042-32020201/042-32020202 or drop us an email at info@buildpro.com.pk

Return & Exchange Policy


In case you receive a damaged product, please bring it to the notice of the delivery personnel immediately and get in touch with us on Karachi: 021- 35156092-4, Lahore: 042-32020201-2. Our team will assess the damage and revert within 1-2 days with a solution.

In a normal situation, as per company policy: All Sales are final. No Exchange. No Refund.

Other Terms and Conditions


(A) Your Account

To access certain services offered by the platform, we may require that you create an account with us or provide personal information to complete the creation of an account. We may at any time in our sole and absolute discretion, invalidate the username and/or password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or by reason of such request or invalidation.

You are responsible for maintaining the confidentiality of your user identification, password, account details and related private information. You agree to accept this responsibility and ensure your account and its related details are always maintained securely and all necessary steps are taken to prevent misuse of your account. We reserve the right to refuse access to the Site, terminate accounts, remove, or edit content at any time without prior notice to you.

(B) Privacy Policy

Please review our Privacy Policy, which also governs your visit to the Site. The personal information / data provided to us by you, or your use of the Site, will be treated as strictly confidential, in accordance with the Privacy Policy.

(C) Payments

You agree, understand and acknowledge that the Site enables you to purchase products listed at the price (PKR) indicated therein at any time from any location using mentioned payment methods. You further agree and acknowledge that we cannot be a party to, or control in any manner, any transactions on the Site, or on a payment gateway, as made available to you by an independent service provider. You acknowledge and undertake that you are accessing the services on the Site, and transacting at your own risk, and are using your best and prudent judgment before entering any transactions through the Site. We shall try our best to resolve any dispute arising in this regard. Cash on Delivery (COD) payment terms will only be available in Lahore and Karachi as per the prescribed limit on the Site. For all other areas you can only choose from amongst the other available online advance payment options.

(D) Availability of the Site / Errors & Inaccuracies

We will do our best to ensure that access to the Site is consistently available, uninterrupted, and error-free. However, due to the nature of the Internet and the nature of the Site, this cannot be guaranteed. Additionally, your access to the Site may also be occasionally suspended, or restricted, to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We shall try to limit the frequency and duration of any such suspension or restriction.

We cannot, and do not, guarantee the accuracy and completeness of any information including prices, services, product images, specifications, and availability. We reserve the right to change and update information and to correct errors / inaccuracies at any time without any prior notice.

(E) Your Conduct

You must not use the website in any way that causes, or is likely to cause, the Site, or access to it, to be interrupted, damaged or impaired in any way. You must not engage in activities that could harm or potentially harm the Site, its employees, officers, representatives, stakeholders, or any other party directly, or indirectly, associated with the Site, or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not us, are responsible for all electronic communications and content sent from your computer to us and you must use the Site for lawful purposes only. You are strictly prohibited from using the Site:

o For fraudulent purposes, or in connection with a criminal offense or other unlawful activity.
o To send, use or reuse any material that does not belong to you or is illegal and offensive.
o To cause annoyance, inconvenience, or needless anxiety.
o For any other purposes that is other than what is intended by us.

(F) Your Submission

Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us, or third parties, as to the origin of any submissions. We may, but shall not be obligated to, remove, or edit any submissions without any notice or legal course applicable to us in this regard.

(G) Communicating with Us

When you visit the Site, or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Site, or by any other mode of communication we choose to employ. You consent to receive communications from us, including transactional, promotional and/or commercial messages, with respect to your use of the website, and/or placement of your order, and agree to treat all modes of communication with the same importance.

(H) Promotions

We may run product promotions from time to time, to create customer interest. Every promotion will have its own terms and conditions which shall also apply in the event of any conflict with any other existing terms and conditions.